GET THE MOST OUT OF YOUR PIECES
Fredrick Prince jewelry is expertly handcrafted and quality controlled. Generally our plating does not fade. Sometimes with the use of perfumes or creams you may notice the plating darken. If you look closely, there is a good chance you might see a residue from cosmetics on the chain. This is not a cause for concern.
Every purchase made comes complete with a complimentary polishing cloth which you can use to wipe off any excess residues and bring your piece back to life.
We'd recommend not going in the ocean with your pieces. The salt water can cause a corrosion to the plating and this type of damage would be irreversible.
Some individuals have a naturally high skin PH and usually when they wear jewelry (any type of metal with the exception of precious metals like gold or platinun) they notice their skin "turns green". If you are one of these people, then chances are this has happened your entire life and will also happen with our jewelry. It's not a reflection of quality, rather just a high acidity level of your skin.
This is not to be confused with people who occasionally experience what was mentioned above with low quality fashion jewelry. Low quality metals and plating, or raw copper will tend to leave green marks regardless of your skins acidity. This will not be a problem for you when you wear Fredrick Prince jewelry..
DAMAGES
In the unlikely event that you experience a damage to your piece, we'd be happy to repair the damage at no extra cost. The sender would be responsible for shipping charges (both ways) but the cost of the repair is on the house. We ask that you contact info@fredrickprince.com or WhatsApp us at +1.416.735.1147 with a picture of the damage prior to sending in any repairs.
Shipping
Canada: Flat rate $8.50 CAD
Orders will ship via Canada Post, which will include a tracking number. (Allow 1-7 days for delivery)
USA: Flat rate $17 CAD
Orders will ship USPS Via Canada Post Express and include a tracking number (Allow 1-10 days for delivery)
International: Flat rate $25 CAD
Orders will ship via Canada Post (Allow 15-20 business days for delivery)
All items are priced in Canadian dollars and shipped within 2-4 business days from the date the order is placed. You will be informed via e-mail once your order has been shipped. If you would like your order rushed please state that in the special instructions area of your cart. You will be informed of any additional shipping charges via e-mail.
Returns
Your satisfaction is important to us. If for whatever reason you are not satisfied with your purchase, please contact us at info@fredrickprince.com and we will gladly accept unused and unworn merchandise, for a full refund within seven days from the date you receive your goods. The refund will be for the total amount less shipping charges. The sender is responsible for any shipping charges relating to returns. Please pack the merchandise in a padded envelope or bubble wrapped in a small box to ensure it doesn't get damaged on the way back. It would be wise to use a carrier that offers you a tracking number, as we will not be responsible for lost goods through the mail.
